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AOL's cutting edge customer service (Jim Griffith)
(topical, smirk, computers)

America Online has been receiving a lot of bad press of late because its
users have had serious mail delays - sometimes amounting to several
days between receipt of a letter from the Internet and passing it on to the 
desired recipient.  Two friends of mine run a start-up play-by-mail
company, and unaware of the bad press, they called AOL customer support
for this very reason (several days' delay of email makes PBM games
unplayable, for all intents and purposes).

The AOL customer service rep. said that he didn't understand why there
were problems, because "when I run the AOL interface, and when I type my mail
in and press the 'send' button, it vanishes, and it's just gone!  It's off
to the Internet!  Maybe you should telephone the Internet and talk to their
tech support people."

Yes, the mark of a truly professional Internet access provider...

(From the "Rest" of RHF)

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